TEI STUDY
Discover the Total Economic Impact™ of mixed reality learning with Meta Quest
In a 2025 study commissioned by Meta, Forrester Consulting showed that mixed reality leads to 219% return on investment (ROI), $6.1M benefits and $4.2M net present value over a three-year impact for enterprise organizations who use Meta Quest for learning and training.
The Total Economic Impact™️ (TEI) methodology used by Forrester Consulting is an internationally recognized and respected methodology that it’s leveraged to develop more than 4,000 case studies for clients over the last 20+ years. In short, a TEI calculates and articulates the value of an investment in a product, service or portfolio and is backed by the rigor and objectivity of a trusted third party.
Forrester Consulting interviewed decision-makers at four organizations that use Meta Quest headsets and mixed reality training. It then created a composite enterprise organization with 10,000 total employees, 3,300 of whom were trained with Meta Quest 3.
Three-year impact
XR Business Development Manager,
Manufacturing,
Over three years, learning in MR leads to a total benefit of $6.1M. But the benefits go beyond financial, however. Across manufacturing, healthcare and education, MR is on average accelerating onboarding times by 25%, while reducing task worker training times by up to 75%, and business user training times by up to 50%.
Product owner,
digital training services, heavy equipment manufacturing,
Download the Total Economic Impact™ of Meta Quest for more insights—and learn how businesses are making a 219% ROI through MR.
Frequently asked questions
Who is Forrester?
Forrester is a leading global research and advisory firm. It provides proprietary research, consulting, and events and conducts annual surveys of more than 700,000 consumers, business and technology leaders worldwide. Its offerings are grounded in rigorous and objective research methodologies.
What is a Total Economic Impact study?
Total Economic Impact (TEI) is an internationally recognized and respected methodology that Forrester has leveraged to develop more than 4,000 case studies for clients over the last 20+ years. In short, a TEI calculates and articulates the value of an investment in your product, service or portfolio and is backed by the rigor and objectivity of a trusted third party: Forrester.
The TEI analysis is mapped out in a data-driven case study that quantifies the holistic business impact of a technology investment by examining the associated costs, benefits, flexibility, and risk.
This analysis then underpins a content asset (and accompanying materials) that captures the value story and customer journey, featuring:
- Decision drivers for organizations to implement the technology solution (i.e. Meta Quest)
- The ‘before and after’ customer journey
- Qualitative and quantitative impacts of the technology solution that is implemented
- Detailed financial model based on a representative “composite” organization to show an estimated return on investment (ROI) and other potential benefits.
TEI content programs are meant to help readers (who are considering a similar investment) understand the experience and outcomes achieved by other customers to ultimately make a faster and better-informed decision.
Where did the data featured in our TEIs come from?
The TEI is directly informed by the actual experiences of real Meta customers. The TEI findings are based on interviews with customers from 4 different organizations across various industries, including manufacturing, healthcare and education, all actively using Meta Quest. Forrester Consulting conducted the interviews, ensuring transparency and objectivity.
What is the research methodology?
Forrester interviewed 4 customers with US and Europe HQs to measure the impact of using Meta Quest for learning and development. Forrester was able to discover 6 key benefits of using Quest devices, which are highlighted in the study. Forrester built this study based on a composite organization consisting of
- 10,000 employees
- $10B revenue
- Learning, Training and Development
- Hard skills training and soft skills training
What is a “composite” organization?
Since a TEI is a multi-company case study informed by the experiences of several different customer orgs (as opposed to a traditional case study based on a single company), the findings need to be simplified into one voice for the purposes of building the financial model and calculating ROI and NPV. Forrester aggregated the experiences of the interviewees and survey respondents and combined the results into a single representative composite organization.
The composite is used as a protagonist org in representing common use cases and benefit categories (i.e. leveraging Quest for onboarding, learning, training).
The ROI, NPV, and other findings of the financial model (e.g., 25% accelerated user onboarding times, reduction of task worker training times by 75%) are calculated based on the attributes of the composite organization, and guided by the customer interviews and survey data.
How does this study compare with other tech vendors’ studies?
The studies can’t be directly compared with each other as all products are unique and different. Each vendor had their customers interviewed for different use cases and have different licensing, change management and administration requirements. It would also be misleading to only focus on ROI as a measure of success. Forrester does not encourage or permit side-by-side comparisons with other providers that involve the TEI results.
Is the financial model in the TEI relevant beyond the composite organization?
Yes. While the financial model is calculated for the composite organization and, as such, is certainly not a prediction or guarantee for any prospective customers, it is built in a way that prospects should be able to relate to and apply the methodology to their own internal environments. It can be used to have discussions with customers and get them thinking about their own potential ROI, given the findings and assumptions of the TEI, which include a risk adjustment calculation, applied to every Quantified Benefit category, to make the results as realistic and conservative as possible.