Meta Horizon Managed Solutions Reseller Customer Terms
Last updated: 5 November 2024
These Meta Horizon Managed Solutions Reseller Customer Terms ("Reseller Customer Terms") form part of the Meta Horizon Managed Solutions Terms of Service, or such other agreement that you may have entered into with Meta governing your use of the Services, that references these Reseller Customer Terms (collectively, "Terms of Service"). In the event that you engage, or otherwise access and use the Services through a Reseller, you agree that:
You have entered into a valid and binding agreement with your chosen Reseller specifying the terms and conditions governing your relationship with such Reseller in relation to the Services (the "Reseller Terms");
Solely during the time frame that you actively procure the Services through a Reseller, any fees and payment terms that you are responsible for as a result of your use of the Services will be determined between you and your chosen Reseller, and paid in accordance with the Reseller Terms. In addition, Meta may immediately suspend or terminate your access and use of the Services if the Reseller Terms are terminated for any reason or you do not timely pay all amounts due to your Reseller;
Your payment obligations and/or your ability to terminate your use of the Services may be different from what may be stated in the Terms of Service depending on the terms and conditions of the Reseller Terms;
You will immediately notify Meta in the event that you and your Reseller no longer have a valid contractual agreement in place authorising you to access and use the Services;
If the Reseller Terms are terminated or expire for any reason, or in the event that a Reseller no longer has rights to resell the Services to you, you may, at Meta's sole discretion, continue to access and use the Services directly from Meta at Meta's then-current published rates, or through another authorised Reseller;
Notwithstanding anything to the contrary contained in the Terms of Service, you acknowledge and agree that Meta may provide your Reseller, your Reseller's Affiliates and in the event your Reseller is a multi-tier Reseller, your Reseller's distributor(s), with statistical information about your engagement on the Services;
To help further facilitate the relationship between you and your Reseller, you instruct Meta to provide your Reseller, your Reseller's Affiliates, and in the event your Reseller is a multi-tier Reseller, your Reseller's distributor(s), information related to your system administrators, such as names, email addresses and other information (which may include other personal data), information regarding your support tickets (including ticket number, status, response time, resolution time, issue type, categories and days active) and access to certain other data about your organisation, including your Customer Data, to the extent it is necessary for your Reseller to fulfil any additional services for you;
You may grant your Reseller administrative rights over your Services (e.g. as an administrative user to your instance of Meta Admin Centre). As between you and Meta, and you are solely responsible for: (a) any access to the Services that you grant your Reseller (including to your instance of Meta Admin Centre) and any Customer Data and related data (including any data in your instance of Meta Admin Centre); and (b) setting forth appropriate terms and conditions in the Reseller Terms covering the rights and obligations as between you and your Reseller with respect to such access; and
Resellers are not authorised to modify the Terms of Service or make any promises or commitments on Meta's behalf, and Meta shall not be bound by any obligations to you, Resellers or any other third parties other than as may be expressly set forth in the Terms of Service.
