There's so much more we wanted to say about how workplace experiences are evolving in the face of new technology. Fortunately, there are already some great articles already out there. Take a look through some of our favourites, and uncover more about the business relationships between customers, employees and technology.
What we learned: Frontline workers from ethnic minorities all face challenges on the job. But the nature of those challenges differs dramatically depending on their background.
Why you should read: This in-depth piece from McKinsey provides a breakdown of the frontline work experience for employees with minority backgrounds, providing data-driven points that can help managers understand their unique perspectives and better support their growth.
What we learned: The definition of good customer experience is steadily evolving as new technologies and pain points change the game for audiences.
Why you should read: The experts at Retail Customer Experience explain how everything from inflation to artificial intelligence have influenced consumer expectations while laying out the strategies to meet – and exceed – them.
What we learned: Only 20% of Gen Z, and 4% of Baby Boomers, want to start their interactions with a chatbot.
Why you should read: CMSWire dives into the many shortcomings of chatbots, while revealing how businesses can implement and support them more effectively.
What we learned: Software engineers fear a quarter of all users will experience VR motion sickness – reducing the number of people who will fully adopt the technology.
Why you should read: This piece lays out the "why" and "how" of VR motion sickness. It's a must-read for developers wondering how to minimise the impact.
What we learned: Young employees want a place at the table so that they can have their voices heard. But some older workers think that they should get more experience first.
Why you should read: The BBC lays out the different views of older and younger generations on workplace inclusion, and how managers can navigate the differing demands of their workforce.
What we learned: Research from Harvard Business Review suggests that consumers will form a first impression of a retail interaction within seven seconds – determining whether or not they'll become a repeat customer.
Why you should read: Amanda Stevens highlights four key ways you can make a good impression on first-time customers and improve their experience.
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