There’s so much more we wanted to say about how workplace experiences are evolving in the face of new technology. Fortunately, there are already some great articles already out there. Take a look through some of our favorites, and uncover more about the business relationships between customers, employees, and technology.
What we learned: Frontline workers from ethnic minorities all face challenges on the job. But the nature of those challenges differs dramatically depending on their background.
Why you should read: This in-depth piece from McKinsey provides a breakdown of the frontline work experience for employees with minority backgrounds, providing data-driven points that can help managers understand their unique perspectives and better support their growth.
What we learned: The definition of good customer experience is steadily evolving as new technologies and pain points change the game for audiences.
Why you should read: The experts at Retail Customer Experience explain how everything from inflation to artificial intelligence have influenced consumer expectations while laying out the strategies to meet — and exceed — them.
03. How to create a chatbot your customers won’t hate.
What we learned: Only 20% of Gen Z, and 4% of Baby Boomers, want to start their interactions with a chatbot.
Why you should read: CMSWire dives into the many shortcomings of chatbots, while revealing how businesses can implement and support them more effectively.
What we learned: Software engineers fear a quarter of all users will experience VR motion sickness — reducing the number of people who will fully adopt the technology.
Why you should read: This piece lays out the ‘why’ and ‘how’ of VR motion sickness. It's a must read for developers wondering how to minimize the impact.
What we learned: Young employees want a place at the table so they can have their voices heard. But some older workers think they should get more experience first.
Why you should read: The BBC lays out the different views of older and younger generations on workplace inclusion, and how managers can navigate the differing demands of their workforce.
06. You only make a first impression once. Don’t blow it.
What we learned: Research from Harvard Business Review suggests consumers will form a first impression of a retail interaction within seven seconds — determining whether or not they’ll become a repeat customer.
Why you should read: Amanda Stevens highlights four key ways you can make a good impression on first-time customers and improve their experience.
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